We accept returns of unwashed, unworn sleepwear and robes purchased directly on our site within 60 days of purchase, unless item is marked Final Sale. Sleepwear purchased in flash sales events must be returned within 30 days of purchase. All stationery and accessories are final sale and not eligible for return or exchange, unless damaged or defective. Please note, all International purchases are final and cannot be returned or exchanged.
Exchanges for sleepwear and robes purchased domestically, directly on our website are free of charge, and include a free prepaid shipping label to return your original set, as well as free shipping for your new set. If the exchange is for an item of a greater value you will be emailed an invoice for the difference. For exchanges made for an item of lesser cost, a refund will be made to the original method of payment. Refunds for returns will include the value of the item(s) minus a flat $7 shipping fee.
For home item: 60 day return window on unused items. Wallpaper must be in original packaging to be returned. Exchanges are free. To return for a refund, please email firstname.lastname@example.org for a label (return fees do apply, return shipping fees: $20 for quilts and $7 for all other home items.
Steps to Return or Exchange
For purchases made during a flash sale event, see return instructions in the next section below.
For items purchased directly on www.printfresh.com, please click here to start a return or exchange.
All items must be unwashed and in original packaging with original tags attached.
1. Click the link above and submit the form, selecting the item(s) you wish to return or exchange.
2. Print the prepaid shipping label that is generated for you.
3. Attach the label and ship the package.
4. Once the package is received by our warehouse and checked for quality, we will ship out your exchange or process your refund within 3-5 business days. Shipping is free for exchanges. A flat $7 shipping fee is deducted from all refunds for returned items.
5. You will receive an email notification once your return/exchange has been processed.
Gift Cards + Refunds on Gift Card Orders
Please note we are unable to offer cash refunds for gift card purchases.
Our payment processor automatically refunds payment to the original form(s) of payment used. If you paid with a gift card, the funds will go back to your gift card. If you paid partially with a gift card and partially with a credit card, the funds paid by gift card will go back to that gift card, and the funds paid by credit card will be refunded to the same card. Refilled gift cards can be reused on your next order. Our gift cards do not expire.
If you need any assistance, please contact our customer help team at email@example.com.
Damaged or Defective Items
We do our very best to quality-check our orders, but due to the handmade nature of our product mistakes occasionally happen. If you receive a damaged or defective item, please email us at firstname.lastname@example.org with details and photos of the damages.
We will get back to you within 1-2 business days and organize a replacement or refund.
Discounts cannot be retroactively applied to previous orders.