Frequently Asked Questions
Orders
What are your returns + exchanges policies?
What about refunds on gift card orders?
How do I mark my order as a gift?
Can I change my order after it’s placed?
Can I cancel my order?
Can I use multiple discount codes on one order?
How can I check the status of my order?
How do I know if my order has shipped?
Can I change my shipping address after placing an order?
Shipping
How do I track my shipment?
What shipping carriers do you use?
Do you ship internationally?
Can I change my shipping address after placing an order?
Discounts
Can I apply multiple discount codes?
Do you offer discounts for bulk orders?
How do I redeem a discount code?
Can I use my discount code on sale items?
Shop Pay Installments
What is Shop Pay Installments?
How does Shop Pay Installments work?
What are the requirements to use Shop Pay Installments?