FAQ

Orders

Our policies are detailed on our Return Policy Page.

We're happy to accept returns on orders paid fully or partially with a gift card. Please note we are unable to offer cash refunds for gift card purchases.

Our payment processor automatically refunds payment first to the original form of payment, so if you paid with a gift card, the funds will go back to your gift card, and any remaining funds owed after your gift card is filled up will go to your credit card. The gift card you used for your order can be re-used on your next order. Our gift cards never expire. If you need any assistance please contact our customer help team at hello@printfresh.com.

Thank you for choosing Printfresh as your gift!  To send a gift order, please include a note in the "Special Instructions" field of your cart stating that the item is a gift.  You can also include any special messages for the recipient in this field.

We accept all major credit cards, PayPal and Shop Pay.

You can check our Sizing Guide to see which size would suit you best. We recommend ordering your usual letter size. If you're ordering a set and usually wear a different size in tops and bottoms, we recommend you choose the larger of your two sizes. You’re always welcome to reach out to our customer service team on our chat feature on our website with your specific measurements so we can give you a personalized recommendation.

When you add your email or phone number for a waitlisted item, you will get automatically notified when it becomes available again. We continue many prints and styles across seasons, so if you don't see your size in stock be sure to sign up so you can be the first to know about availability. If you do not see an option for a waitlist, it means that the style will be discontinued and will not be restocked. 

Shipping

Yes, for more information on international purchases visit our Shipping Policy Page.

Once your order has shipped, you will receive an auto-email containing your tracking number. If you have not received a shipping alert within 3 business days of placing your order, or you notice an error when you track your package, please email us at  hello@printfresh.com.

We offer UPS,USPS First Class Shipping, USPS Priority Mail (about 3 days)  and USPS Priority Mail Express (one day).

Discounts

We love to support all of our front line heroes out there. Visit our Frontline Workers Discount Page to learn more.

We rarely offer discounts on our products, since we have timeless collections that are often re-stocked. However, we hold two special sales a year. Sign up for our email list to get alerts about these sale events.

First of all, WE ARE SO HAPPY FOR YOU! Secondly, thank you for considering Printfresh PJ’s for your bridesmaids gifts. Please send us an email at hello@printfresh.com or chat us online and we would be happy to help you out.

Shop Pay Installments

When checking out with Shop Pay, you now have the option to pay now or later. Paying in installments on Shop Pay allows you to split your purchase amount into 4 equal, biweekly installment payments—with 0% interest, no hidden or late fees, and no impact on your credit score.* In some instances, your first payment is due when you make your purchase; otherwise, your first payment is due 2 weeks after your purchase.

*Payment options are offered by Affirm and are subject to eligibility check and might not be available in all states. California residents: Affirm Loan Services, LLC is licensed by the Department of Business Oversight. Loans are made or arranged pursuant to California Financing Law license.

If your refund amount is less than the amount remaining on your Shop Pay Installments balance, then you can expect one or both of the following:

  • A smaller payment balance on the final payment
  • Less future payments on the remaining loan balance
If your refund amount is more than the amount remaining on your Shop Pay Installments balance, then you can expect to receive the difference as a refund to your original debit card or credit card payment method within 3 to 10 business days.

No, there are no late fees if you miss a scheduled payment.

The installments option on Shop Pay is available on debit and credit cards.

For questions about installment payments on Shop Pay, visit shop.affirm.com/help.