What are your returns + exchanges policies?
Our policies are detailed on our Return Policy Page.
How do I mark my order as a gift?
Thank you for choosing Printfresh as your gift! To send a gift order, please include a note in the "Special Instructions" field of your cart stating that the item is a gift. You can also include any special messages for the recipient in this field.
What forms of payment do you accept?
We accept all major credit cards, PayPal and Shop Pay.
What size should I order?
You can check our Sizing Guide to see which size would suit you best. We recommend ordering your usual letter size. You’re always welcome to reach out to our customer service team on our chat feature on our website with your specific measurements so we can give you a personalized recommendation.
What sizes do you offer?
All new collections are available in sizes XXS-4X. We don't currently offer 5X or 6X, but if you are interested in seeing those sizes in the future then please let us know by emailing email@example.com. We always appreciate the feedback!
Do you offer specialty sizes (petite and tall sizes)?
At this time, we don’t offer tall or petite sizes, but we are always interested in knowing what our customers are looking for when they shop with us. We appreciate hearing if this is something you would be interested in for future seasons, so feel free to email us at firstname.lastname@example.org.
What is your waitlist and how does it work?
When you add your email or phone number for a waitlisted item, you will get automatically notified when it becomes available again. We continue many prints and styles across seasons, so if you don't see your size in stock be sure to sign up so you can be the first to know about availability. If you do not see an option for a waitlist, it means that the style will be discontinued and will not be restocked.
How does your pre-sale work?
Sometimes when collections are about to arrive we make them available early for pre-order. You can check out as usual, and the item (along with any other items in your order) will be shipped to you on or before the date listed. On occasion there may be a slight delay, but almost all orders ship on time. You will be notified when your item ships.
What do I do if I got cleaning, cleansing, or acne products on my pjs or robe?
Oh no! Clothing that comes in contact with common household or beauty products can become discolored or bleached. Take caution with alcohol-based products with any clothing you own. If your pajamas or robe comes in contact with any products that contain acid, alkaline, bleach or alcohol, clean the fabric as soon as possible to prevent damage. Prolonged contact with chemicals can create color loss, faint staining, or depending on toxicity can even lead to holes, so the faster you rinse and launder the fabric the better.
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