Frequently Asked Questions

Orders

What are your returns + exchanges policies?

Our policies are detailed on our Return Policy Page.

What about refunds on gift card orders?

We're happy to accept returns on orders paid fully or partially with a gift card. Please note we are unable to offer cash refunds for gift card purchases. Our payment processor automatically refunds payment first to the original form of payment, so if you paid with a gift card, the funds will go back to your gift card, and any remaining funds owed after your gift card is filled up will go to your credit card. The gift card you used for your order can be re-used on your next order. Our gift cards never expire. If you need any assistance please contact our customer help team at [email protected].

How do I mark my order as a gift?

Thank you for choosing Printfresh as your gift! We offer beautiful gift wrapping that includes a hand written note. You can add gift wrapping by selecting Add Custom Gift Wrap in your cart. If you would like to add a card without including wrapping please send an email to [email protected]. All orders are sent with a gift receipt only.

Can I change my order after it’s placed?

Once an order is placed, we do our best to process it quickly, but we are unable to make changes to orders after they have been confirmed. If you need assistance, please contact our customer service team as soon as possible at [email protected].

Can I cancel my order?

Orders can be canceled only if they haven’t been processed yet. Please reach out to our customer service team immediately at [email protected] if you would like to cancel your order.

Can I use multiple discount codes on one order?

Currently, we allow only one discount code per order. If you have any questions or need assistance, please contact us at [email protected].

How can I check the status of my order?

You can track your order status by visiting our Order Tracking page and entering your order number. If you need further assistance, feel free to reach out to our customer service team.

How do I know if my order has shipped?

Once your order has shipped, we will send you a confirmation email with tracking information. Please allow up to 24 hours for tracking details to appear.

Can I change my shipping address after placing an order?

If your order hasn’t been processed yet, we may be able to update your shipping address. Please contact us immediately at [email protected] for assistance.

Shipping

How do I track my shipment?

Once your order has shipped, we will send you an email with tracking information. You can also visit our Order Tracking page for real-time updates.

What shipping carriers do you use?

We work with major carriers like USPS, FedEx, and UPS to deliver your orders safely and on time.

Do you ship internationally?

Yes, we do ship internationally! Shipping rates vary depending on the destination. For more details, please refer to our Shipping Policy page.

Can I change my shipping address after placing an order?

If your order has not been processed yet, please reach out to our customer service team right away to request a change in the shipping address.

Discounts

Can I apply multiple discount codes?

Currently, we only allow one discount code per order. Please ensure you are using the best code available to you at checkout.

Do you offer discounts for bulk orders?

We do offer bulk discounts for certain products. For more details, please contact our sales team at [email protected].

How do I redeem a discount code?

Simply enter your discount code at checkout, and the discount will be applied to your order total.

Can I use my discount code on sale items?

Discount codes are typically not valid on sale or clearance items. Please check the terms of your discount code for specific details.

Shop Pay Installments

What is Shop Pay Installments?

Shop Pay Installments allows you to split your purchase into 4 equal payments with 0% interest.

How does Shop Pay Installments work?

When you checkout with Shop Pay, you can select the 'Shop Pay Installments' option to pay for your order in 4 equal installments.

What are the requirements to use Shop Pay Installments?

To use Shop Pay Installments, you must meet certain eligibility criteria, such as being located in the U.S. and having a valid payment method.