Our policies are detailed on our Return Policy Page.

We're happy to accept returns on orders paid fully or partially with a gift card. Please note we are unable to offer cash refunds for gift card purchases.

Our payment processor automatically refunds payment first to the original form of payment, so if you paid with a gift card, the funds will go back to your gift card, and any remaining funds owed after your gift card is filled up will go to your credit card. The gift card you used for your order can be re-used on your next order. Our gift cards never expire. If you need any assistance please contact our customer help team at [email protected].

Thank you for choosing Printfresh as your gift!  We offer beautiful gift wrapping that includes a hand written note. You can add gift wrapping by selecting Add Custom Gift Wrap in your cart. If you would like to add a card without including wrapping please send an email to [email protected]. All orders are sent with a gift receipt only. 

We accept all major credit cards, PayPal and Shop Pay.

You can check our Sizing Guide to see which size would suit you best. We recommend ordering your usual letter size. If you're ordering a set and usually wear a different size in tops and bottoms, we recommend you choose the larger of your two sizes. You’re always welcome to reach out to our customer service team on our chat feature on our website with your specific measurements so we can give you a personalized recommendation.

To use your Dream Team points you first will need to log into your account. You will see your order history at the top, followed by your current points balance. If you scroll to the bottom of the page to Redeem for Discounts, you will see what gift cards are available for you to purchase with your points. Click Redeem and a code will be generated! You can click the small squares to copy and then paste them into the Discount Code box at checkout! You can redeem more then one code per order and Dream Team rewards can be combined with sale codes. Please email [email protected] for assistance!

We sure do! Our Contact Us Form is the quickest way to reach us, however, if you prefer a phone call please leave a message at  (267) 610-0628 and we will return your call during business hours 
Add a special personalized touch to your favorite PJs. Our pocket monogram will shut the pocket. The monogram will go through to the inside of the pajamas. A personal monogram is exactly what it suggests — your own initials. For a 3 initial monogram, it’s pretty straightforward. The monogram goes from your first initial to your last initial, followed by your middle initial. For example, if your name were Kathryn Marian Gaskill, you would enter you initials as KGM in the monogram box. Monogrammed items are all final sale and can not be returned or exchanged. To double check your monogram please email [email protected].

Yes, for more information on international purchases visit our Shipping Policy Page. Please note international orders are final sale. 

Once your order has shipped, you will receive an auto-email containing your tracking number. If you have not received a shipping alert within 3 business days of placing your order, or you notice an error when you track your package, please email us at  [email protected].Please note that during sale periods, we experience higher then usual volume and delays are to be expected.

We offer UPS,USPS First Class Shipping, USPS Priority Mail (about 3 days)  and USPS Priority Mail Express (one day).

We value our customer’s privacy. Please email your name and address to [email protected] and you will be removed from our mailing list. Please be advised that you may receive at least one more mailing from us. We apologize for any inconvenience.


We love to support all of our front line heroes out there. Visit our Frontline Workers Discount Page to learn more.

We hold two special sales a year. Sign up for our email list to get alerts about these sale events. Please note only 1 promo code can be used per order.  

First of all, WE ARE SO HAPPY FOR YOU! Secondly, thank you for considering Printfresh PJ’s for your bridesmaids gifts. Please send us an email at [email protected] or chat us online and we would be happy to help you out.

Yes! We offer 20% off to design professionals on our Home collection, please email [email protected] or chat us online and we would be happy to help you out.


Shop Pay Installments

When checking out with Shop Pay, you now have the option to pay now or later. Paying in installments on Shop Pay allows you to split your purchase amount into 4 equal, biweekly installment payments—with Rates from 0% APR to 10-36% APR interest.  Payment options through Shop PAy Installments are subject to an eligibility check and are provided by these lending partners: affirm.com/lenders. Options depend on your purchase amount, and a down payment may be required.  State notices to consumers https://www.affirm.com/licenses.

If your refund amount is less than the amount remaining on your Shop Pay Installments balance, then you can expect one or both of the following:

  • A smaller payment balance on the final payment
  • Less future payments on the remaining loan balance
If your refund amount is more than the amount remaining on your Shop Pay Installments balance, then you can expect to receive the difference as a refund to your original debit card or credit card payment method within 3 to 10 business days.

No, there are no late fees if you miss a scheduled payment.

The installments option on Shop Pay is available on debit and credit cards.

For questions about installment payments on Shop Pay, visit shop.affirm.com/help.