FAQs
1. Choose items to try. You'll see an authorization on your card, but you'll only pay for what you keep.
2. Try at home. Your trial starts when your items arrive.
3. Return your items within 10 days. Only pay for what you keep.
You can only use a credit or debit card to check out with Try Before You Buy at this time. Gift cards are not able to be used on Try Before You Buy Orders.
Try Before You Buy tracks the package and starts the trial upon delivery, at which point you'll receive a notification from Try Before You Buy. Note: if your order is shipped in multiple packages your Trial will start when the first package is delivered; you can also extend your trial by emailing our customer experience team to request an extension.
You may reach out to our customer experience team to request a 1-3 day trial extension.
You can go through our regular returns process. To start a return, please click here. Please note, at this time, we are unable to accept Happy Returns for Try Before You Buy orders.
Similar to a hotel or rental car company, Try Before You Buy authorizes your card to ensure you have the funds available. When you checkout, an authorization for the full amount of your order is placed on your card to reserve funds if you choose to keep your items. An authorization is not the same as a charge in that our systems are strictly ensuring that the card that was provided at checkout is both valid and has the appropriate funds available to cover the cost of any items kept in the future.
Try Before You Buy will not charge you for any items until the end of your trial. We do place an authorization on your card for the total amount of your order. This is how we ensure that funds can be captured for items you keep -- it’s just like a hold that hotels or rideshare apps use, and it helps protect us against fraud. The way authorizations display on your statement varies by bank. Typically, authorizations are labeled as “pending” or they will not have a date associated with the charge, indicating that the charge has not yet been posted.
If you keep all the items that you tried, you will be charged the day after your trial ends and there will no longer be a pending authorization on your card. If you decide to initiate a return, you will be charged after your returned items are accepted, based on our returns policy. You will be charged only for the items kept and the remainder of the authorization will fall off your card.
