Terms of Service

Printfresh Terms of Service

Last Updated: August 23, 2026

Effective Date: August 23, 2026

Welcome to Printfresh! These Terms of Service (the “Terms”) constitute a legally binding contract between you (“you,” “your,” or “User”) and Printfresh LLC (“Printfresh,” “we,” “us,” or “our”).

These Terms govern your access to and use of our website located at printfresh.com (the “Site”), our mobile messaging programs, customer care channels, social media interactions, loyalty rewards programs, and any related products, orders, or services (collectively, the “Services”).

⚠️ IMPORTANT NOTICE REGARDING DISPUTE RESOLUTION

PLEASE READ SECTION 15 (“DISPUTE RESOLUTION, MANDATORY BINDING INDIVIDUAL ARBITRATION, MASS ARBITRATION BATCHING PROTOCOL, AND CLASS ACTION WAIVER”) CAREFULLY. IT REQUIRES YOU AND PRINTFRESH TO RESOLVE DISPUTES ON AN INDIVIDUAL BASIS THROUGH FINAL AND BINDING ARBITRATION, WAIVES YOUR RIGHT TO A JURY TRIAL OR COURT PROCEEDING, PROHIBITS CLASS, COLLECTIVE, OR REPRESENTATIVE ACTIONS, AND ESTABLISHES A BATCHING PROTOCOL FOR MULTIPLE ARBITRATION FILINGS, EXCEPT AS SPECIFICALLY PROVIDED HEREIN.

1. Acceptance of Terms, Eligibility & Electronic Communications (E-SIGN Consent)

Binding Contract: By accessing, browsing, creating an account, making a purchase, participating in our rewards or messaging programs, or otherwise using our Services, you agree to be bound by these Terms and our Privacy Policy, which is incorporated herein by reference.
Eligibility: You represent that you are at least 18 years of age (or the legal age of majority in your jurisdiction) and have the full legal capacity to enter into these Terms.
E-SIGN Consent: In accordance with the Electronic Signatures in Global and National Commerce Act (15 U.S.C. § 7001 et seq.), you expressly consent to conduct transactions and receive communications from Printfresh electronically. You agree that all agreements, notices, disclosures, order confirmations, and legal communications provided to you electronically satisfy any legal requirement that such communications be in writing.

2. Account Registration, Security & Passwords

To access certain features (such as order history, wishlists, or rewards points), you may register an account.

Accuracy: You agree to provide true, accurate, current, and complete information and promptly update your profile.
Confidentiality: You are solely responsible for maintaining the confidentiality of your account login credentials and password. You agree to notify Printfresh immediately at hello@printfresh.com of any unauthorized access or security breach.
Account Liability: You are responsible for all activities occurring under your account credentials prior to notifying us of a compromise.

3. Product Craftsmanship, Natural Variations & Catalog Sizing

Printfresh designs original textile artwork across handcrafted apparel, sleepwear, and home goods.

Artisanal Hand-Screen Printing & Textile Characteristics: Many of our garments feature artisanal hand-screen printing and natural cotton, linen, modal, or luxe eco-satin fibers. Inherent variations in print alignment, color saturation, and natural fiber texture are characteristic of artisanal production and do not constitute manufacturing defects.
Color Representation: We make every reasonable effort to display fabric colors and prints accurately; however, actual colors displayed may vary depending on your monitor or mobile screen settings.
Pricing & Typographical Corrections: We reserve the right to correct any typographical errors, pricing inaccuracies, or descriptive omissions at any time without prior notice (including after an order has been submitted). If an item is listed at an incorrect price due to technical error, we reserve the right to cancel or refuse the order and promptly refund any charged amounts.

4. Orders, Payments, Pre-Orders, Gift Cards & Taxes

Order Acceptance: Order receipts and confirmations signify receipt of your request, not binding acceptance. Printfresh reserves the right to accept, decline, or limit order quantities at our reasonable business discretion.
Payment Authorization: Payment must be authorized prior to order fulfillment. We accept major credit cards, Shop Pay, PayPal, Apple Pay, and authorized installment plans. By submitting an order, you authorize Printfresh (and our PCI-compliant payment processors) to charge the full order amount, including applicable shipping fees and taxes.
Pre-Orders & FTC Mail Order Rule Compliance: When you order merchandise on pre-order or backorder, payment is authorized and charged at checkout to reserve inventory. In accordance with the FTC Mail, Internet, or Telephone Order Merchandise Rule (16 C.F.R. Part 435):
We will provide a stated estimated shipping date.
If we cannot ship by the promised date (or within 30 days if no date was stated), we will seek your express consent to a delayed shipment date.
If you do not respond or elect not to consent to the delay, we will automatically cancel your order and issue a prompt, full refund within seven (7) business days.
Gift Cards (Rise.ai): Printfresh digital gift cards do not expire, and no maintenance, dormancy, or service fees are deducted from unredeemed balances. Gift cards are non-refundable and cannot be redeemed for cash, except where required by applicable state law (including California Civil Code § 1749.5 for remaining balances under $15.00).
Sales Tax: Applicable state and local sales taxes are calculated and collected at checkout based on the delivery destination.

5. Shipping, Delivery & Cross-Border Orders (Global-e)

Domestic Shipping (US): Standard shipping timelines and options are presented at checkout. Title and risk of loss pass to you upon delivery to the carrier, provided that Printfresh remains responsible for fulfilling orders in accordance with FTC guidelines.
International Orders via Global-e (Merchant of Record): For shoppers outside the United States, your purchase is fulfilled in partnership with the Global-e entity identified on your order checkout receipt (such as Global-e U.S. Inc. or its local affiliate), which operates as the legal merchant of record for cross-border transactions.
Your international purchase is governed directly by Global-e’s Terms of Sale and Privacy Policy.
Global-e collects payment and handles applicable international customs duties, import tariffs, and value-added tax (VAT).
Nothing in these Terms limits any non-waivable statutory consumer rights you hold under the mandatory laws of your local country of residence (including statutory 14-day withdrawal rights for consumers in the European Union and United Kingdom).

6. Returns, Exchanges & Pre-Sale Fee Disclosures (Loop Returns)

30-Day Return Window: Eligible, unworn, unwashed, and unaltered garments with original product tags attached may be returned or exchanged within 30 days of delivery through our self-service portal powered by Loop Returns.
Pre-Sale Fee Disclosures (NY GBL § 218-a & CA Compliance): As prominently disclosed on our Returns & Exchanges Policy prior to purchase:
Standard domestic returns for refund are subject to a $7.00 return shipping label fee, which is deducted from your refund amount.
Exchanges and returns for store credit are free of return shipping deductions.
Pre-order, final sale, and promotional clearance exclusions are itemized on product pages prior to checkout.
Final Sale Exclusions: Items explicitly marked as “Final Sale” (such as warehouse clearance discounts of 40%+), customized/monogrammed goods, gift cards, and intimate items are non-returnable.

7. Printfresh Rewards Loyalty Program (Rivo / Yotpo)

Program Terms: Printfresh Rewards is an optional customer loyalty program. Points earned have no cash value, are non-transferable, and cannot be redeemed for currency.
Point Reversals & Modifications: Points earned on purchases that are subsequently returned or refunded will be deducted from your point balance. Printfresh reserves the right to modify point earning rates or redemption thresholds upon reasonable prior notice posted on the Site.
Notice of Financial Incentive: As detailed in our Privacy Policy, loyalty discounts represent a lawful financial incentive under state privacy laws reflecting the reasonable commercial value of ongoing consumer engagement.

8. Mobile Messaging & SMS Program (Postscript / TCPA)

If you elect to participate in our mobile messaging program (powered by Postscript):

Prior Express Written Consent: By submitting your mobile number, checking an SMS opt-in box, or entering a mobile promotional drop, you provide your prior express written consent to receive recurring automated marketing, promotional, and order-related SMS/MMS text messages (including cart reminders and product drop notices) sent via an automated system or auto-dialer from or on behalf of Printfresh to the mobile number provided.
No Condition of Purchase: Consent to receive marketing text messages is not a condition of purchasing any goods or services.
Message Frequency & Rates: Message frequency varies. Standard message and data rates may apply as determined by your wireless carrier. Carriers are not liable for delayed or undelivered messages.
Multi-Keyword & Reasonable Revocation (FCC Compliance): You may revoke consent and opt out at any time by replying STOP, QUIT, END, REVOKE, OPT OUT, CANCEL, or UNSUBSCRIBE to any text message from Printfresh, or by requesting revocation through any other reasonable means (including emailing hello@printfresh.com). Opt-out requests will be processed promptly and in no event later than ten (10) business days. For support, reply HELP.
Arbitration: All disputes arising out of or related to our mobile messaging program are subject to the mandatory arbitration provisions in Section 15.

9. Website Diagnostics, Session Playback & Customer Support Consent

To maintain site security, optimize mobile shopping performance, and provide responsive live customer care:

Diagnostic Session Recording: You acknowledge and agree that when you navigate our Site, authorized technical diagnostic service providers acting solely on Printfresh’s behalf (including Microsoft Clarity and Heatmap) may log interaction metrics, mouse movements, scrolling, click paths, and technical errors. Sensitive form inputs—including credit card numbers, payment CVVs, account passwords, and authentication tokens—are strictly masked and suppressed from recording.
Live Support Chat Transcription: When you interact with our customer care live chat (powered by Richpanel), you consent to the real-time transmission, recording, and storage of your chat communications for customer service and order resolution.
Privacy Controls Synchronization: Your diagnostic data preferences are integrated with our “Your Privacy Choices” drawer and Global Privacy Control (`GPC`) listener as detailed in our Privacy Policy.

10. Intellectual Property & Original Print Protection

Exclusive Ownership: All original textile artwork, print patterns, sleepwear designs, trade dress, trademarks, logos, photography, copy, and graphics on the Site are the exclusive intellectual property of Printfresh LLC and are protected under United States and international copyright, trademark, and trade dress laws.
Restrictions: You are granted a limited, personal, non-commercial license to access the Site. You may not copy, reproduce, distribute, display, create derivative works of, scrape, or commercially exploit any Printfresh prints or designs without our prior written authorization.

11. User-Generated Content, Reviews & DMCA Copyright Agent

Review License & Consumer Fairness Compliance: When you submit product reviews, ratings, photos, or feedback (via Yotpo or Site forms) or tag @printfresh / #printfresh on social media, you grant Printfresh a perpetual, worldwide, non-exclusive, sublicensable, royalty-free, transferable license to use, display, reproduce, and publish your content across our digital marketing and social channels. You represent and warrant that you own or possess all necessary rights to your submitted content, that it is accurate to your experience, and that it does not infringe third-party intellectual property or privacy rights. In accordance with the Consumer Review Fairness Act (15 U.S.C. § 45b), we do not restrict or penalize honest consumer reviews regardless of positive or negative sentiment.
Designated DMCA Copyright Agent: Printfresh respects intellectual property rights and maintains registration in the United States Copyright Office online directory (pursuant to 17 U.S.C. § 512(c)). If you believe your copyrighted work has been reproduced on our Site without authorization, please submit a formal notice to our designated agent:

Designated DMCA Copyright Agent

Printfresh LLC

Attn: Legal & Copyright Agent

1639 N Hancock St, Suite 101

Philadelphia, PA 19122

Email: copyright@printfresh.com | legal@printfresh.com

Phone: +1 (833) 805-6278

12. Prohibited Conduct & User Indemnification

Prohibited Conduct: You agree not to: (a) harvest or scrape product, pricing, or customer data using automated bots or scrapers; (b) disrupt or compromise site infrastructure, payment gateways, or server security; (c) introduce malicious code, worms, or viruses; or (d) circumvent fraud prevention controls.
User Indemnification: To the fullest extent permitted by applicable law, you agree to defend, indemnify, and hold harmless Printfresh LLC, its affiliates, directors, officers, employees, and agents from and against any third-party claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to: (a) your breach of these Terms; (b) any user content or reviews you submit; or (c) your violation of any applicable law or third-party right.

13. Disclaimer of Warranties

EXCEPT AS EXPRESSLY SET FORTH HEREIN, THE SITE, SERVICES, AND MERCHANDISE ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE FULLEST EXTENT PERMISSIBLE UNDER APPLICABLE LAW, PRINTFRESH DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

14. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:

CONSEQUENTIAL DAMAGES WAIVER: PRINTFRESH LLC AND ITS DIRECTORS, OFFICERS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES (INCLUDING LOSS OF PROFITS, DATA, OR GOODWILL).
MONETARY LIABILITY CAP: PRINTFRESH’S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS, THE SERVICES, OR PRODUCTS SHALL NOT EXCEED THE GREATER OF: (A) THE TOTAL AMOUNT PAID BY YOU FOR THE ORDER GIVING RISE TO THE CLAIM; OR (B) ONE HUNDRED UNITED STATES DOLLARS ($100.00 USD).
STATUTORY CARVEOUTS: NOTHING IN THIS SECTION 14 SHALL EXCLUDE OR LIMIT LIABILITY FOR GROSS NEGLIGENCE, WILLFUL MISCONDUCT, FRAUD, OR ANY OTHER LIABILITY THAT CANNOT BE LAWFULLY EXCLUDED UNDER APPLICABLE STATE OR FEDERAL CONSUMER PROTECTION LAW.

15. Dispute Resolution, Mandatory Binding Individual Arbitration, Mass Arbitration Batching Protocol & Class Action Waiver

PLEASE READ THIS SECTION CAREFULLY. IT GOVERNS HOW DISPUTES BETWEEN YOU AND PRINTFRESH WILL BE RESOLVED.

A. Mandatory Informal Dispute Resolution (Pre-Arbitration Notice)

Before initiating arbitration, the initiating party must give the other party an opportunity to resolve the dispute informally. You must send an individualized, personally signed written Notice of Dispute to: Printfresh LLC, Attn: Legal Department, 1639 N Hancock St, Suite 101, Philadelphia, PA 19122 or by email to legal@printfresh.com.

The notice must be personally signed by you (and your counsel, if represented) and include your full legal name, account email, shipping address, and a detailed factual description of the claim and specific relief requested.
If the dispute is not resolved within forty-five (45) days after receipt of the completed notice, either party may commence binding individual arbitration.

B. Agreement to Binding Individual Arbitration (AAA Rules & Fee Allocation)

Except for small-claims court actions meeting jurisdictional limits or claims seeking emergency injunctive relief to protect intellectual property, any and all disputes, claims, or controversies arising out of or relating to these Terms, the Privacy Policy, the Site, marketing communications (SMS/email), products, or Services shall be resolved exclusively through final, binding individual arbitration administered by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules (for consumer claims) or Commercial Arbitration Rules (for commercial/wholesale claimants), and the Mass Arbitration Supplementary Rules (where applicable), as modified by this Section.

Hearing Location & Protocol: Arbitration hearings shall be conducted remotely by videoconference or in the county of your residence, in accordance with the AAA Consumer Due Process Protocol.
Fee Allocation: In any consumer arbitration, your share of the filing fee shall not exceed the consumer filing fee (currently $200.00 USD) under the AAA Consumer Rules; Printfresh shall bear all remaining AAA administrative, case-management, and arbitrator compensation fees.
Anti-Shakedown Standard (Rule 11): The arbitrator may award reasonable attorneys’ fees and costs against any party whose claims are determined to be frivolous or brought for an improper purpose, applying the standards of Federal Rule of Civil Procedure 11. Printfresh shall not seek its attorneys’ fees or costs for any claim you bring in good faith.
Delegation Clause: The arbitrator shall have exclusive authority to resolve all threshold issues regarding the interpretation, applicability, enforceability, or formation of this arbitration agreement, except that issues relating to the scope and enforceability of the Class Action Waiver in Section 15.C or the Mass Arbitration Protocol in Section 15.E shall be decided exclusively by a court of competent jurisdiction. Small-claims actions must remain individual; if removed or appealed, the claim becomes subject to arbitration.

C. CLASS ACTION & JURY TRIAL WAIVER

YOU AND PRINTFRESH AGREE THAT ALL CLAIMS MUST BE BROUGHT ON AN INDIVIDUAL BASIS ONLY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, MASS, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING.

YOU AND PRINTFRESH EXPRESSLY WAIVE ANY CONSTITUTIONAL OR STATUTORY RIGHT TO A TRIAL BY JURY.

D. Public Injunctive Relief Severability (McGill Carveout)

If a court or arbitrator determines that applicable law prohibits enforcement of the arbitration agreement as to a claim for public injunctive relief (such as under California’s McGill rule), that specific public injunctive relief claim shall be severed and stayed in court pending the completion of individual arbitration of all other arbitrable claims.

E. Mass Arbitration Batching Protocol

To ensure the fair, efficient, and cost-effective administration of claims, if twenty-five (25) or more similar arbitration demands are submitted against Printfresh by or with the assistance of the same law firm, group of law firms, or coordinating organizations (“Mass Filing”):

Notice Precondition: No demand shall be accepted for filing or counted toward a Mass Filing unless the claimant has first submitted a completed, personally signed Notice of Dispute compliant with Section 15.A.
Batching: The AAA shall administer the claims in staged batches of fifty (50) demands per batch (or a single final batch of all remaining claims if fewer than 50).
Bellwether Staging & Fee Protection: One batch shall proceed to arbitration at a time. Only the initial batch of 50 demands shall be filed, processed, and assessed AAA fees. All other demands shall remain staged and held in abeyance, and no arbitration fees shall be assessed for staged claims until their batch is selected.
No Preclusive Effect on Staged Claims: The resolution of any batch shall have no preclusive or precedential effect on any staged or subsequently filed claim, each of which shall be adjudicated individually on its own merits.
Mediation & Resolution: Following the resolution of the first batch, the parties shall participate in a global mediation session to attempt settlement of all remaining claims.
Statute of Limitations Tolling: Any applicable statute of limitations shall be tolled for all staged claims from the date the initial Notice of Dispute was submitted until their specific batch is called for arbitration.

F. 30-Day Individual Arbitration Opt-Out Right

You have the right to opt out of this arbitration agreement within thirty (30) days of the date you first accept these Terms (e.g., your first purchase or account creation). To opt out, you must send an email to legal@printfresh.com or mail a signed written notice to:

Printfresh LLC — Arbitration Opt-Out

1639 N Hancock St, Suite 101, Philadelphia, PA 19122

The notice must state your full legal name, account email, mailing address, and an unambiguous statement that you opt out of arbitration.

16. Governing Law & Forum Selection

These Terms and all disputes arising hereunder shall be governed by and construed in accordance with the laws of the Commonwealth of Pennsylvania, without regard to conflict of law principles. For any dispute not subject to arbitration, you and Printfresh consent to the exclusive jurisdiction and venue of the state and federal courts located in Philadelphia County, Pennsylvania.

17. Severability & Survival

If any provision of these Terms is found unlawful or unenforceable, that provision will be severed, and the remaining provisions will remain in full force and effect. Sections 10 (Intellectual Property), 12 (Indemnification), 13 (Disclaimer of Warranties), 14 (Limitation of Liability), 15 (Arbitration & Class Waiver), 16 (Governing Law), and 17 (Survival) shall survive any termination of your account or these Terms.

18. Modifications to Terms (Prospective Application)

Printfresh reserves the right to modify these Terms prospectively. When updates are published, we will revise the “Last Updated” date. Material changes will be communicated via notice on our Site or email. If we make material changes to Section 15 (Arbitration), you may reject the modification by notifying us within 30 days of the change, in which case your disputes will remain governed by the prior arbitration terms in effect when you accepted them.

19. Contact Us

For legal notices or questions regarding these Terms:

Printfresh LLC

Attn: Legal & Customer Care