A Chat with Katie | Your Customer Service Questions Answered
What’s the most asked question you receive with customer service?
I frequently get asked questions about fit and fabric details. I know when you’re investing in something from Printfresh it's important for the fit to be perfect and match your standards of comfort. That’s why I’m always here to assist you with picking the right size and silhouette that’ll work best for your needs. Never hesitate to reach out!
What's your response when people ask are Printfresh pjs true to size?
Our organic cotton pjs are all true to size and designed for a comfy fit, unless otherwise noted in the product description! When it comes to satin pajamas, the Wildest Dreams Set is really popular and that does run big so I recommend sizing down on that specific style.
What’s the best way for people to get in contact with customer service?
The best way is usually email (hello@printfresh.com), but you can also reply directly to text messages that come from me. If there is ever anything wrong or you are not satisfied with your item please let me know, I will always try my best to make it right! I usually reply right away, but if it's after hours or on the weekend, you will hear from me on the next business day. If you dont, I am either working on your question or the response may have gone to spam so you are welcome to reach back out!
What should people do if they need a different size in a product?
Our exchanges are free and easy! Email me so I can help you select what will work best for you or we have a link to our returns portal on our site.
What are your tips for making pjs last?
Even though our pjs are pre shrunk, I advise to wash them on delicate and tumble or hang to dry. With the satin, I like to hang those pieces to dry and then give them a light tumble before wearing them!
How do you answer questions from customers about our pricing?
It’s important for Printfresh to support small-batch sustainable manufacturing, pay workers fair wages, preserve traditional handicrafts, and use the highest quality materials available—all of which influence pricing. We know our shoppers are investing in products that are long-lasting, beautiful and ethically made, so we guarantee it’s going to be incredibly special!
People always ask…?
People always want a hint of the next print! Trust me when I say newness is always coming :D
What's one of your favorite memories since working at Printfresh?
Ive worked at Printfresh for almost 10 years so I have plenty of fun memories, but I really loved being able to bring Gunner and Goldie in for a photoshoot. They loved dancing around and having their pictures taken.
On a personal note, how do you spend your time outside of Printfresh?!
Gunner is in his 2nd year of t-ball and Goldie started softball this year, its been so fun watching them learn a new sport. When I'm not momming, I love to try new restaurants or just watch a good movie at home with my husband.
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